Workflow + AI Support 2023
Vertex SaaS Cover
- Client
- Vertex Platform
- Industry
- SaaS · Technology
- Year
- 2023
- Services
- AI Support Agent · Workflows · Automation
- Location
- Austin, USA
Vertex had a growing customer base but support was crumbling under volume. Ticket resolution took 48+ hours, churn was rising, and hiring more agents wasn't sustainable. They needed AI-powered support and workflow automation to scale.
The Challenge
Support tickets drowning the team, churn climbing monthly
The Approach
AI support agent with intelligent routing and workflow automation
Results
70% faster ticket resolution, support scaled without new hires
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